There is a 21 day return period which you can return any unworn, unwashed items with a 15% restocking fee. No refunds after 21 days. You must email info@beertees.com to request a RMA (return merchandise authorization) before returning your product. Shipping charges both outgoing and returning are non-refundable. We will do our best to process your return quickly. Please allow 7-14 days. Refunds will be credited to the original purchasing credit card account number only. We do not exchange mailed-in returns unless BeerTees.com has delivered an incorrect order. Include the packing slip (sent to you in the original shipment) with your product and RMA and indicate the reason for the return. We strongly recommend you return items with a carrier that can track packages to insure delivery. Any orders without out RMA will be refused or returned at the customer’s expense.